Privacy Policy

Introduction

eteaket Ltd is committed to protecting the privacy of its users and customers. We know that your information is important and value the trust that you place in us by using this website (the Website). Should we ask you to provide certain information by which you can be identified when using this Website (Information), you can be assured that it will only be used in accordance with this privacy policy (Privacy Policy).

eteaket Limited may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 October 2012.

What we collect

We may collect the following information (Personal Information):

  • name and job title;
  • contact information including email address;
  • demographic information such as postcode, preferences and interests;
  • other information relevant to customer surveys and/or offers.

What we do with the information we gather

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We require this Personal Information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Processing your orders.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the Website according to your interests.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at hello@eteaket.co.uk or telephoning us on 0131 226 1292.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies are also used to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process

Overall, cookies help us provide you with a better website and enable us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from being able to place orders or taking full advantage of the Website. For further information on how to do this, please refer to aboutcookies.org.

Links to other websites

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the details set out in the Contact Us section of the Website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal Information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the Information held on you please write to us at eteaket Limited, 41 Frederick Street, Edinburgh, Scotland EH2 1EP.

If you believe that any Information we are holding on you is incorrect or incomplete, please contact us and we’ll get back to you as quickly as possible.

Call us on +00 44 (0) 131 226 1292 (Mon-Fri 0900-1700);

Email us at hello@eteaket.co.uk; or

Write to us at eteaket Tea, 41 Frederick St, Edinburgh EH2 1EP.