Eteaket - Tea Boutique & Cafe

•  TEAS
  •  Black Tea
  •  Oolong Tea
  •  Green Tea
  •  White Tea
  •  Rooibos
  •  Herbal & Fruit Infusions
  •  Flowering Tea
  •  Posh Tea Bags
  
  
•  TEA ACCESSORIES
  •  General Tea Ware
  •  Teapots
  •  Tea Cups
  •  Textiles
  
  
•  GIFTS
  •  Gift Vouchers
  •  Tea Tasting Events
  •  Gift Sets
  •  eteaket VIP Club
  •  Gifts Under £10
  •  Gifts Between £10 - £20
  •  Gifts Between £20 - £60
  
  

•  CAFE & BOUTIQUE

•  ABOUT ETEAKET
•  Values and Ethics
•  eteaket's Etiquette
•  VIP Club
•  Testimonials
•  Press
•  FAQs
•  Careers
•  Terms and Conditions
•  Privacy Policy
•  Business to Business

•  ABOUT TEA

Ordering

Making a purchase online couldn't be easier. Simply browse our store and add any items that you wish to buy into the shopping basket. When you have finished selecting your purchases, click on the checkout icon (top right corner of the site). You will be asked for a few details that we need to complete the order.

Yes, once we open our physical Tea Boutique & Cafe on 15 December 2008 at 41 Frederick St, Edinburgh EH2 1EP, you will be able to order by telephone between 9am and 6pm every day of the week.

Yes. All of our teas and online products will be available to purchase at our Tea Boutique & Cafe from 15 December 2008 at 41 Frederick St, Edinburgh EH2 1EP. Please pop in, say hello and relax over a pot of tea. A map with directions is available from the 'Contact Us' page.

We accept all major credit and debit cards, as long as they have a Visa or MasterCard symbol on them. Please note that to process card payments we require details of the address where the card is registered; please enter these as the invoice address. Please enter the card details carefully as incorrect details could delay the despatch of the order. If you have any queries about card payments please e-mail us at hello@eteaket.co.uk.

If you subscribe to eteaket's VIP Club, you receive a 10% online discount (excluding delivery costs) for the duration of your membership. Watch out for other special offers.

For orders made from the UK or the European Union, 17.5% VAT is included where applicable.

Products

Our tea is hand packed into airtight polypropylene bags and placed inside our bespoke turquoise caddies. Polypropylene does not damage the environment during its disposal. It's suitable for recycling and satisfies the 4 requirements of the EEC Environmental Commission. Our bespoke caddies use cardboard pulp from sustainable forests and are made from fully recyclable materials.

If you already have a caddy, our tea is also available in fully labeled polypropylene refill bags. You save on the cost of the caddy and save a little bit more of the environment. Please note that once opened, the tea from the refill bags should be transferred to an airtight container. See the Packaging Guide for more information.

Delivery

Yes. We will gladly gift-wrap your order out of the goodness of our heart i.e. at no additional charge. Just select the gift-wrap option during the checkout process.

To send to a different address, simply check the box in the Select Shipping Destination of checkout and enter the gift recipient's address.

We are able to deliver to most parts of the world. Simply choose the destination country at checkout and delivery charges will be calculated accordingly. If your country is not shown for some reason, please email us at hello@eteaket.co.uk.

Please click here for our Delivery Guide.

We aim to dispatch products as quickly as possible, usually within three business days of ordering. If an item is out of stock and we are unable to dispatch within five business days of you placing your order, we will advise you by email as soon as possible and offer you a full refund or partial delivery of your order.

Security

We operate a policy of total customer satisfaction. Please click here for Our Refund Policy.

Yes. eteaket use the Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your name, address, order and payment details.

eteaket is committed to protecting the privacy of its users and customers. We know that your information is important and value the trust that you place in us by using this website. We do not share your personal information with other companies. Please view our Privacy Policy for further information.

Company Information

Yes, eteaket Limited is registered as a private company under the Companies Act 1985. Our company number is 05815249, and our registered address is 162 Kilburn Lane, London W10 4AS.