Terms and Conditions

The eteaket.co.uk  and eteaket.com website (the Website) is owned and operated by eteaket who are dedicated to sourcing the best leaf tea and making your online experience completely pleasurable. We'd much rather be off creating new tea concoctions but apparently we've got to put all the legal stuff down in writing. So take a deep breath, grab a pot of your favourite tea (right now ours is Yellow Gold Oolong) and take a few moments to read these terms and conditions (T&Cs) as well as our privacy policy. Our T&Cs apply if you are using this site and/or placing an order with us (whether via the internet or by phone). We reserve the right to vary these T&Cs at any time, but in respect of any ordered goods, the T&Cs which apply shall be those which you accepted when placing your order.

  • use of website
  • Subscribe & Save
  • availability
  • pricing and product information
  • ordering
  • payment
  • delivery
  • customs
  • refunds
  • promotions
  • changes to these T&Cs
  • links to third party websites
  • advice
  • intellectual property
  • disclaimer
  • liability
  • indemnity
  • severance
  • governing law and jurisdiction
  • company details

Use of website

To register www.eteaket.co.uk and purchase goods from the Website, you must be over eighteen years of age. You undertake to us that the details you give us whilst using the Website are correct, in particular, the credit/debit card you are using is your own. If your details change, it is your responsibility to inform us via the Website or by contacting us as set out in the Contact eteaket section of the Website.

If you use the Website, you are responsible for maintaining the confidentiality of your account and password details and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that any password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if any password is being, or is likely to be, used in an unauthorised manner.

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way. We reserve the right to: decline a new customer registration or suspend a customer's account at any time and at our sole discretion; in our absolute discretion, to terminate your access to all or part of the services with or without notice; in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.

We process information about you in accordance with our Privacy Policy. Please review the terms of our Privacy Policy to check that you are happy for us to use your information in accordance with its terms. You are responsible for ensuring that all data provided by you to us is accurate.

Subscribe & Save

Subscribe & save 10% subscriptions are subject to current retail price which may change over the course of your subscription. 10% will continue to be applied at the current retail price of each renewal date. You can pause, skip, amend or cancel your subscription at any time via your account or contacting eteaket HQ.


Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

Pricing and product information

The prices for any products ordered (plus a delivery charge) will be as quoted on the Website from time to time, except in the case of obvious errors. In this event, we'll let you know as soon as possible after receiving your order and  you can choose to reconfirm your order at the right prices or cancel it. If we're not able to contact you, we will treat the order as cancelled. All prices are shown in £ Sterling and include VAT where applicable (note, there is no VAT on tea).

While we make every effort to ensure the accuracy of the pricing, availability and descriptions (including measurements and sizes) of products appearing on the Website, there may be occasions when these are not up to date and we reserve the right to change them without notice. Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.


When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a delivery confirmation email when we have dispatched your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these T&Cs you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.


We aim to dispatch order within 1-2 working days of you placing it and then dispatch it by your chosen delivery method. If an item is out of stock and we are unable to dispatch within five business days of you placing your order, we will advise you by email as soon as possible and offer you a full refund or partial delivery of your order. As you will understand, we accept no responsibility for delays in the postal system. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

Please click <<here>> for current information on estimated delivery times.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

On the basis that we have received full payment for the products ordered, ownership of an item will pass to you once we've delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, including international order delivery, please read our delivery information. Shipping breakable teaware items outside UK mainland and European Union: We do not recommend that customers order breakable teaware items for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please note that working days for us are Monday - Friday and do not include national UK bank holidays.


When ordering goods from outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.


We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have simply changed your mind, you are entitled to cancel your order and return the product(s) to us by providing us with notice of cancellation (quoting the order number) by email at any time up to 7 working days after receipt of your order. The items must be returned in saleable condition, in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. Orders for certain products may not be cancelled - these include: (a) products that have been clearly personalised; and (b) products that are perishable and have been opened, including all teas, infusions and food products.

We will refund any monies paid to us in respect of a cancelled order (including delivery charges, which will be apportioned as appropriate where only part of an order is cancelled) within 30 days of receiving your notice of cancellation and having received the returned goods in resalable condition. You are responsible for the cost and risk of loss or damage when returning the goods. Refund of postal cost for exceptional circumstances remains at our discretion. If you paid making a bank transfer from abroad or from a business account, all charges for a refund bank transfer will be your responsibility.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

None of these terms affect your legal rights and these are not diminished in any way.

Please contact eteaket by email hello@eteaket.co.uk for information about returning items to us. All returned items must be sent to eteaket, 121 Giles Street, EH66BZ.


In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. eteaket cannot be held liable for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order.

Changes to these T&Cs

We reserve the right to change or remove (temporarily or permanently) the Website and these T&Cs or any part of them without notice and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Orders for products will be subject to the current T&Cs posted on the Website. Please review these T&Cs regularly to ensure you are aware of any changes made by us.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to another website is not an endorsement of such website and you acknowledge and agree that we are not responsible for the content or availability of any such websites.


The contents of the Website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

Intellectual property

'eteaket' is a UK registered trademark of eteaket Limited. No permission is given for its use by any person and such use may constitute an infringement of our right.

The entire contents of this Website, including but not limited to: text, graphics, logos and images, are the property of eteaket Limited, its suppliers or its clients and are protected by British and International copyright, trademarks, database and other intellectual property rights and laws. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of eteaket Limited.


The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We make no warranty (express or implied) that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.


We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed.


You agree to indemnify and hold eteaket and our employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against us arising out of any breach by you of these T&Cs or other liabilities arising out of your use of this Website.


If any of these T&Cs should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining T&Cs shall survive and remain in full force and effect and continue to be binding and enforceable

Governing law and jurisdiction

These T&Cs and any contract for the sale of products through the Website are governed by and shall be construed in accordance with the laws of Scotland. By your acceptance of these T&Cs you hereby submit to the exclusive jurisdiction of the Scottish courts.

Company details

Registered office: Union House, 111 New Union Street, Coventry CV1 2NT. UK Company registration number 05815249

Phew… well done on making it to the end. You'll definitely need another cuppa after that!