Delivery Information

We ship worldwide! Free retail UK delivery for orders over £30. 

Dispatch Time

For retail orders we aim to pack and dispatch your order within 2-5 working days of you placing it and then dispatch it by your chosen delivery method, this may be longer during peak times. Most of our deliveries arrive within the advised delivery times but sometimes parcels get delayed and take longer than usual. If your order hasn't turned up 10 working days after placing your order please contact us and we'll do our best to get to the bottom of it. You can email us at [email protected] for the quickest response.

UK Customers

Service Order Value Price Usual Delivery Time
Standard UK Delivery- Royal Mail 48 hour TrackedANY£3.75 or Free for orders over £30!Standard transit is 2-3 working days after dispatch.
Next Day CourierANY£6.95Next working day delivery if ordered before 10am Mon-Fri. Orders placed Sat or Sun will be dispatched on Monday for delivery Tuesday. Does not include bank holidays or seasonal closure. Shipments to UK Highlands & Islands and Northern Ireland take 2-5 working days.

Wholesale UK Customers

Service Order Value Price Usual Delivery Time
FEDEX CourierANY£7.92 (non-VAT)10am order deadline for same day dispatch of our core range. Large orders for retail products may be longer, we will communicate any delays. Orders are shipped on a requested next working day delivery. Excluding to UK Highlands & Islands and Northern Ireland which takes 2-5 working days.

United States Customers - updated March 2026

Tariffs & Customs Charges

Updated 18th March 2026 - Following U.S. import changes introduced in February 2026, all shipments continue tobe subject to the 10% global tarriff. 

Following the removal of the U.S. de minimis exemption, all shipments are now subject to tariffs and customs processing. When your parcel arrives in the U.S, you may be charged: Brokerage fees, import tariffs & standard customs charges These fees are payable directly to the courier, either online using your tracking number or at the point of delivery.
At the time of writing, UK-origin products are subject to a 10% tariff The tariff situation remains unstable and may change at short notice Please ensure you are comfortable paying any applicable tariffs or customs fees before placing your eteaket order.

Courier Update: FedEx (January 2026) & FDA Prior Notice Fee
As of January 2026, we have made a company-wide move from UPS to FedEx..

This means:

The FDA Prior Notice Fee is now charged upfront. Previously, this fee was included in UPS brokerage charges billed to customers on delivery. You will now see this cost clearly included in your delivery fee at checkout.

We are currently seeing an increase in FDA checks on some U.S. shipments, If your order is selected,  please be assured that your order has already been shipped with all required FDA documentation completed. FedEx has a direct line to our export team and will contact us immediately if any additional information is required.

Once an FDA inspection process has begun, we’re unable to speed this up, although we always assist wherever possible.

Service Order Value Price Usual Delivery Time
Tracked International Delivery & Combined FDA Prior Notice admin fee (£15).Up to £50
Up to £85
Up to £199
Over £200
£24.95 + £15 = £39.95
£29.95 + £15 = £44.95
£34.95 + £15 = £49.95
Free
5-7 working days

European Customers

Please note : All European orders may also experience some delays in transit entering the destination country due to Brexit and the increased checks. There will be local import / custom duties payable by the recipient direct to the courier. These charges are collected by the recipient country and eteaket is not responsible to cover these fees. 

Couriers also charge brokerage fees, these are payable to the courier direct. 

Service Order Value Price Usual Delivery Time
Tracked International DeliveryUp to £14.99
£15.00-£39.99
£40.00+
Over £200
£7.50
£9.95
£16.95
Free
10 working days

International Customers

Please note : Orders may experience custom delays in transit entering the destination country. There may be local import duties payable by the recipient direct to the courier. These fees are not collected by eteaket but applied locally. 

Service Order Value Price Usual Delivery Time
Tracked International DeliveryUp to £50
Up to £85
Up to £199
Over £200
£24.95
£29.95
£34.95
Free
5-7 working days

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