Delivery Information
We ship worldwide! Free retail UK delivery for orders over £20.
For retail orders we aim to pack and dispatch your order within 2-5 working days of you placing it and then dispatch it by your chosen delivery method, this may be longer during peak times. Most of our deliveries arrive within the advised delivery times but sometimes parcels get delayed and take longer than usual. If your order hasn't turned up 10 working days after placing your order please contact us and we'll do our best to get to the bottom of it. You can email us at hello@eteaket.co.uk for the quickest response.
UK Customers
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Standard UK Delivery- Royal Mail 48 hour Tracked | ANY | £3.75 or Free for orders over £20! | Standard transit is 2-3 working days after dispatch. |
| Next Day Courier | ANY | £6.95 | Next working day delivery if ordered before 10am Mon-Fri. Orders placed Sat or Sun will be dispatched on Monday for delivery Tuesday. Does not include bank holidays or seasonal closure. Shipments to UK Highlands & Islands and Northern Ireland take 2-3 working days. |
Wholesale UK Customers
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| UPS Courier | ANY | £7.92 (non-VAT) | 10am order deadline for same day dispatch of our core range. Large orders for retail products may be longer, we will communicate any delays. Orders are shipped on a requested next working day delivery - can take up to 2 working days to UK Highlands & Islands and Northern Ireland. |
United States Customers
Please note : Although we take every step to avoid it all US orders may experience custom delays in transit entering the destination. There may be local import duties payable by the recipient direct to the courier. We are also FDA approved to help avoid custom checks and delays.
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Tracked International Delivery | Up to £20 Up to £50 Up to £85 Up to £199 Over £200 | 15.95 £18.95 £22.95 £27.95 Free | 5-10 working days |
European Customers
Please note : All European orders may also experience some delays in transit entering the destination country due to Brexit and the increased checks. There will be local import duties payable by the recipient direct to the courier.
UPS charge brokerage fees, these are payable to the courier direct. There may also be customs duties applied locally.
France - Please note we are regretfully unable to ship to France due to new packaging legislation, we are working to become compliant. We apologise for the dissapointment.
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Tracked International Delivery (UPS) | Up to £14.99 £15.00-£39.99 £40.00+ Over £200 | £7.50 £9.95 £16.95 Free | 7-10 working days |
International Customers
Please note : Orders may experience custom delays in transit entering the destination country. There may be local import duties payable by the recipient direct to the courier. These fees are not collected by eteaket but applied locally.
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Tracked International Delivery | Up to £20 Up to £50 Up to £85 Up to £199 Over £200 | 15.95 £18.95 £22.95 £27.95 Free | 5-10 working days |
