Delivery Information
We ship worldwide!
Free UK delivery for orders over £20.
We aim to pack and dispatch your order within 2-5 working days of you placing it and then dispatch it by your chosen delivery method.
We recommend choosing the Next Working Day (UK) or Premium International (Worldwide) delivery option as these will have a tracking number to track the progress of your order.
The Standard UK Delivery/Free Delivery is sent via Royal Mail and will only be tracked for orders over 500g. Smaller orders sent via Royal Mail are untracked and sent Standard First Class.
Standard International options are not tracked.
Most of our deliveries arrive within the usual delivery times but sometimes parcels get delayed and take longer than usual. If your order hasn't turned up 10 working days after placing your order please contact us and we'll do our best to get to the bottom of it. You can email us at hello@eteaket.co.uk or call us +44 (0) 131 226 1292.
Retail UK Customers
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Standard UK Delivery- Royal Mail 48hr Tracked / First Class depending on weight | ANY | £3.75 or Free for orders over £20! | Standard transit is 2-4 working days after dispatch. Tracking is only available in orders above 500g. |
| Next Day Courier | ANY | £6.95 | Next working day if ordered before 10am Mon-Fri. Orders placed Sat or Sun will be dispatched on Monday for delivery Tuesday. Does not include bank holidays. Shipments to UK Highlands & Islands and Northern Ireland take 2 working days. |
Wholesale Customers
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| UPS Courier | ANY | £7.92 (non-VAT) | 10am order deadline for same day dispatch of our core range. Large orders for retail products may be longer, we will communicate any delays. Orders are shipped on a requested next working day delivery - can take up to 2 working days to UK Highlands & Islands and Northern Ireland. |
EU Customers
Please note : All European orders may also experience some delays in transit entering the destination country due to Brexit and the increased checks. There may potentially be local import duties payable.
France - Please note we are regretfully unable to ship to France due to new packaging legislation, we are working to become compliant. We apologise for the dissapointment.
| Service | Order Value | Price | Usual Delivery Time |
|---|---|---|---|
| Standard Europe Delivery | Up to £14.99 £15.00-£39.99 £40.00+ | £4.50 £6.95 £11.95 | 7-10 working days |
| Tracked European Delivery (recommended) | Up to £14.99 £15.00-£39.99 £40.00+ | £6.50 £8.95 £13.95 | 2-5 working days |
